Bath Fizzer Small Green Apple (SML)

At OmniScent Personal Care (Pty) Ltd (Registration Number: 2020/077423/07), we aim to make your shopping experience as convenient and reliable as possible. Whether you prefer nationwide delivery or free collection from our Roodepoort location, we've designed our process to be simple, transparent, and customer-friendly.

Order Processing & Shipping Timeline

• Order Cut-Off Time: 2:00 PM (SAST)
• Processing & Handling: 1–2 business days (Monday – Friday)
• Transit Time: 2–3 business days (Monday – Friday)

Once you place your order and payment has been confirmed, our team will begin processing it immediately. As soon as your order ships, you'll receive:

• A confirmation email with your order details
• A tracking number and a real-time tracking link

Delivery Options

We offer convenient delivery options nationwide within South Africa:

Standard Delivery: R79 flat rate
Free Delivery: On all orders over R749 (automatically applied at checkout)

Delivery times are typically 2–3 working days after dispatch.

Free Collection – Roodepoort

Prefer to collect your order in person? You can choose our free "Click & Collect" option at checkout and collect from our retail location:

OmniScent Personal Care (Pty) Ltd
Shop 33, Featherbrooke Village, Peter Rd, Ruimsig, Roodepoort, 1724
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM | Saturday, 9:00 AM – 5:00 PM | Sunday & Public Holidays, 9:00 AM – 2:00 PM (SAST)

Important Information

• Deliveries do not take place on weekends or public holidays.
• We only deliver within South Africa. Please ensure you provide a physical address — we do not deliver to PO Boxes.
• Unexpected delays caused by external factors (e.g., courier disruptions, weather, strikes) will be communicated to you promptly.
• Quoted delivery times are a guide only. While we endeavour to meet the targeted delivery times, factors beyond our control can result in delayed delivery.
• Once you have indicated your address and received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
• Delivery rates on our website are subject to change.
• We reserve the right to contact customers and arrange alternative delivery methods if your delivery address is remote, or to cancel the order if delivery is not feasible.
• Orders placed on a Friday after the cut-off time, or over the weekend, will be processed on the following Monday.

Upon Delivery

• The courier may request proof of identity to verify the authenticity of the purchaser.
• The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel has been received undamaged and in good condition.
• Before finalising your order, you have the option to indicate in the "Notes" field whether the order should only be delivered to you, or you can specify an alternative authorised person to receive it on your behalf.
• In the unlikely event that the parcel is damaged and/or the security seal is broken, the receiving person should check the parcel in front of the driver and indicate on the courier's waybill whether there are any breakages, damages, or missing items.
• Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for returning it. Both parties will need to co-sign against this indication.

Lost or Missing Packages

If your package is marked as "Delivered" but you haven't received it, please follow these steps:

1. Verify that the delivery address matches the one on your order.
2. Check with neighbours, security, or household members in case they accepted the package on your behalf.
3. Contact the courier directly using your tracking number for more information.

If the courier confirms that the package is lost, contact us with your order details at info@omniscentperfume.com. Depending on stock availability, we'll offer you either a replacement or a full refund.

Refund Policy

At OmniScent Personal Care (Pty) Ltd (Registration Number: 2020/077423/07), we are committed to ensuring your satisfaction with every purchase. Recognising the subjective and personal nature of fragrances, we offer the option to exchange or refund your goods. If you are not entirely happy with your order, or you have received a faulty or damaged product, please review our policy below.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, items must be:

• Unused and in the same condition as received, in original packaging with all accessories and documentation included.
• Returned within 7 days of delivery.

To initiate a return or exchange, kindly email us at info@omniscentperfume.com or contact us via WhatsApp at +27 68 826 4767 with your order number.

If the return involves a damaged, incorrect, or defective item, we may request photographs or video evidence to assess the issue before authorising the return. Returns submitted after the 7-day window may unfortunately not be processed. All return requests must be approved before sending any items back.

Costs for Returns (Refunds)

A courier fee of R100 plus a 10% handling charge will be deducted from your total refund if the return is approved. The courier fee and handling charge will be deducted from the refund, and the net amount will be processed back to the original payment method. All items, including promotional gifts or free items, must be returned.

Costs for Exchanges

The customer will be responsible for the two-way courier fee (R100 x 2 = R200) — one to return the item and one to dispatch the replacement. Once payment is received, we will process your exchange. Only one exchange is permitted per order. Promotional gifts or free items cannot be exchanged.

Why are there costs involved? Shipping costs are non-refundable, as they are used to deliver your order or arrange collection. Handling fees cover the cost of inspecting and managing returned items, as these cannot be resold due to the nature of personal care products.

Responsibility for Return Costs

Change of Mind: If you wish to return an item simply because you no longer want it, you will be responsible for the return shipping cost (R100 courier fee).

Damaged or Defective Items: If you received a faulty or damaged product, OmniScent will cover the cost of return shipping, provided the return request is made within 7 days of receipt.

Damaged or Defective Goods

We place meticulous care in packaging our products to ensure their pristine condition upon delivery. Nevertheless, should you encounter a damaged item (broken bottle or leaking bottle), we kindly request you to promptly notify us.

1. Contact us within 7 days of receipt via email or WhatsApp with a comprehensive description of the damage and clear photographic evidence.
2. Upon receipt of the damaged product and evidence confirming the damage, if management approves, an exchange will be facilitated and a replacement item dispatched (subject to stock availability).
3. If a replacement is not available, you may choose a full refund. All returned items will be inspected before a replacement or refund is issued.

Kindly be aware that this provision does not cover minor packaging damage that does not impact the functionality of the product, or any damage resulting from mishandling by the customer after delivery.

Refund Process

Refunds will be processed after the returned items are inspected. If any concerns arise during inspection, we will contact you. Once approved, refunds will be processed within 3 business days to the original payment method. Please note that your bank or card provider may take additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund within 7 business days after confirmation:

1. Check your bank account again.
2. Contact your credit card provider, as posting delays may occur.
3. Contact your bank directly.

If you have completed these steps and still have not received your refund, please contact us at info@omniscentperfume.com.

Cancellations

Orders can be cancelled within 24 hours of placing the order, provided they have not yet been dispatched. Once an order has been fulfilled or dispatched, it cannot be cancelled and will be subject to our standard return process.

Non-Refundable or Non-Exchangeable Items

Due to hygiene, safety, and legal considerations, the following items cannot be returned or exchanged:

• Items not in original condition, damaged, or missing parts (not due to our error)
• Opened or used personal care items (perfumes, lotions, oils, bath products)
• Personalised, custom-made, or special-order items
• Sale items (only full-priced items are eligible for refund or exchange)

Abuse Prevention

Frequent and repetitive exchanges, viewed as an attempt to exploit the system for obtaining free samples or other purposes, may be considered an abuse of our policies. The determination of such behaviour is at the discretion of OmniScent's management. Customers suspected of engaging in such practices may be disqualified from participating in our exchange service.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require an exchange, please contact us at info@omniscentperfume.com or via WhatsApp at +27 68 826 4767.

Contact Information