Payment Policy

Accepted Payment Methods

All transactions are processed in South African Rand (ZAR) and include VAT where applicable.

Payment Processing & Security

All online payments are processed securely through the above-mentioned payment providers, ensuring full encryption and compliance with financial security standards.

OmniScent Retail (Pty) Ltd does not store or have access to your card details. Your financial information is safeguarded through industry-standard security measures.

Order Processing & Payment Authorisation

Orders are processed only after successful payment authorisation. If payment verification fails, the order will not be processed. Please ensure that your payment details are correct and that your bank or card provider has approved the transaction.

Payment Verification

For security reasons, some transactions may require additional verification. This may include providing proof of identity, authorisation from the cardholder, or confirmation of billing details. OmniScent reserves the right to cancel any order if fraudulent activity is suspected or verification is not completed.

Failed or Declined Transactions

If your payment fails or is declined, please check with your bank or payment provider for more information. Common causes include:

• Insufficient funds
• Incorrect card details
• Bank-imposed limits or restrictions
• 3D Secure authentication not completed

You may attempt the payment again or use an alternative payment method.

Payment Refunds & Chargebacks

Refunds are processed in accordance with our Return & Refund Policy. Where applicable, refunds will be credited back to the original payment method used at checkout.

Payment Disputes

For any payment-related disputes, please contact our support team immediately. We will investigate and work toward a prompt resolution. Additional information or proof of payment may be requested to verify the transaction.

Currency & Pricing

All transactions are processed in South African Rand (ZAR). Prices displayed on our website include VAT unless stated otherwise. We only accept payments from within South Africa.