Privacy policy

This Privacy Policy describes how OmniScent Retail (Pty) Ltd (Registration Number: 2021/569471/07) ("OmniScent," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.omniscentperfume.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

We only request the bare minimum of information to allow us to process your order, in order to reduce risk to your personal data.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

1. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

2. WHAT PERSONAL INFORMATION WE COLLECT

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

2.1 Contact details including your name, address, phone number, and email.
2.2 Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
2.3 Account information including your username, password, security questions, and other information used for account security purposes.
2.4 Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Collect Using Cookies and Technologies

We collect Device Information using the following technologies: Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

2.5 Companies who support our Site and Services.
2.6 Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested.
2.7 When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

3. HOW WE USE YOUR PERSONAL INFORMATION

3.1 Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, to create and manage your account, arrange shipping, facilitate returns, and other related features.

3.2 Communication: We use your personal information to communicate with you, provide you with customer support, and improve our Services. This is in our legitimate interests to be responsive to you, provide effective service, and maintain our business relationship with you.

3.3 Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. When in line with the preferences you have shared with us, we may provide you with information or advertising relating to our products or services.

3.4 Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. We screen our orders for potential risk or fraud. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

4. COOKIES

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics, and better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features or functionality to stop working.

5. HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

5.1 With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
5.2 With business and marketing partners to provide services and advertise to you.
5.3 When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products or through social media integrations.
5.4 In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, or to protect or defend our rights and those of our users.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information	Vendors and third parties who perform services on our behalf
Commercial information such as order information, shopping information and customer support information	Business and marketing partners
Internet or other similar network activity, such as Usage Data	Affiliates
Geolocation data such as locations determined by an IP address or other technical measures	Vendors and partners as applicable

We are not accountable for any information you share from our platforms to other platforms, for example, the use of social media share links on product pages. These are to be used at your own risk and discretion.

There is the potential that some plug-ins or services used on the website or by the hosting company may collect information. We will endeavour to reduce this risk and exposure by disabling these functions where possible within our control.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

6. THIRD-PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy or reliability of information found on them. Information you provide on public or semi-public venues, including on social media, may also be viewable by other users.

7. CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

8. SECURITY AND RETENTION OF YOUR INFORMATION

We will use reasonable organisational and technical measures to safeguard your data. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

9. YOUR RIGHTS

Depending on where you live, you may have some or all of the following rights regarding your personal information under POPIA and other applicable laws:

9.1 Right to Access / Know
9.2 Right to Delete
9.3 Right to Correct
9.4 Right of Portability
9.5 Right to Opt-Out of Sale or Sharing
9.6 Restriction of Processing
9.7 Withdrawal of Consent
9.8 Appeal

You may exercise any of these rights by contacting us using the contact details provided below. We may require verification of your identity before processing your request. We will not discriminate against you for exercising any of these rights.

10. COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator in South Africa at complaints.IR@justice.gov.za.

11. CONTACT US

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at: