Shipping policy

At OmniScent Retail (Pty) Ltd (Registration Number: 2021/569471/07), we aim to make your shopping experience as convenient and reliable as possible. Whether you prefer nationwide delivery or free collection from our Roodepoort location, we've designed our process to be simple, transparent, and customer-friendly.

Order Processing & Shipping Timeline

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• Order Cut-Off Time: 2:00 PM (SAST)
• Processing & Handling: 1–2 business days (Monday – Friday)
• Transit Time: 2–3 business days (Monday – Friday)

Once you place your order and payment has been confirmed, our team will begin processing it immediately. As soon as your order ships, you'll receive:

• A confirmation email with your order details
• A tracking number and a real-time tracking link

Delivery Options

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We offer convenient delivery options nationwide within South Africa:

Standard Delivery: R79 flat rate
Free Delivery: On all orders over R749 (automatically applied at checkout)

Delivery times are typically 2–3 working days after dispatch.

Free Collection – Roodepoort

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Prefer to collect your order in person? You can choose our free "Click & Collect" option at checkout and collect from our retail location:

OmniScent Retail (Pty) Ltd
Shop 33, Featherbrooke Village, Peter Rd, Ruimsig, Roodepoort, 1724
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM | Saturday, 9:00 AM – 5:00 PM | Sunday & Public Holidays, 9:00 AM – 2:00 PM (SAST)

Important Information

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• Deliveries do not take place on weekends or public holidays.
• We only deliver within South Africa. Please ensure you provide a physical address — we do not deliver to PO Boxes.
• Unexpected delays caused by external factors (e.g., courier disruptions, weather, strikes) will be communicated to you promptly.
• Quoted delivery times are a guide only. While we endeavour to meet the targeted delivery times, factors beyond our control can result in delayed delivery.
• Once you have indicated your address and received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
• Delivery rates on our website are subject to change.
• We reserve the right to contact customers and arrange alternative delivery methods if your delivery address is remote, or to cancel the order if delivery is not feasible.
• Orders placed on a Friday after the cut-off time, or over the weekend, will be processed on the following Monday.

Upon Delivery

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• The courier may request proof of identity to verify the authenticity of the purchaser.
• The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel has been received undamaged and in good condition.
• Before finalising your order, you have the option to indicate in the "Notes" field whether the order should only be delivered to you, or you can specify an alternative authorised person to receive it on your behalf.
• In the unlikely event that the parcel is damaged and/or the security seal is broken, the receiving person should check the parcel in front of the driver and indicate on the courier's waybill whether there are any breakages, damages, or missing items.
• Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for returning it. Both parties will need to co-sign against this indication.

Lost or Missing Packages

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If your package is marked as "Delivered" but you haven't received it, please follow these steps:

1. Verify that the delivery address matches the one on your order.
2. Check with neighbours, security, or household members in case they accepted the package on your behalf.
3. Contact the courier directly using your tracking number for more information.

If the courier confirms that the package is lost, contact us with your order details at info@omniscentperfume.com. Depending on stock availability, we'll offer you either a replacement or a full refund.